This Level 4 Diploma is for learners contemplating a career in hospitality and aims to provide a foundation understanding of this diverse field.

This qualification will provide you with an overview of hospitality principles, the various aspects of the industry, factors influencing it, and financial considerations.

The qualification delves into front desk operations, revealing the composition and collaboration required among teams within the ‘front desk’ or ‘front-of-house station’ for an effective performance. Emphasis is placed on reservation procedures, check-in and check-out processes, along with communication and customer service skills, deemed essential across all hospitality industries and positions.

Finally, you will then be introduced to the food and beverage elements of hospitality before learning about the housekeeping and accommodation services.