Customer Service Statement


ABMA Education (hereafter ‘ABMA’) is an independent Awarding Organisation, recognised by Ofqual in the UK that offers vocational qualifications across the world. We are committed to providing learners with an opportunity to develop a skills base which will give them the capability to function competently and confidently in the workplace.

Our qualifications, examinations and assessments provide learners with knowledge and understanding which can be used as a platform for seeking employment in a range of industries and/or further academic opportunities.

ABMA is committed to providing a high standard of customer service to all its learners, clients and stakeholders.

We are committed to:

  •  providing vocational qualifications that will strengthen a learner’s chance of obtaining employment and/or furthering their academic careers,
  • providing vocational qualifications that will give employers confidence in the skills that the learner has attained as a result of achieving their ABMA qualification,
  • developing qualifications that are fit for purpose, sustainable, reliable and compliant with current legislation,
  • regularly reviewing and improving our qualifications, services and internal procedures, and
  • developing effective working relationships with education centres, employers, national regulators and industry bodies.

Our customers can expect us to:

  •  treat them with courtesy and respect,
  • deal with communications in a timely fashion,
  • respond to general enquiries within 5 working days of receipt,
  • acknowledge receipt of appeals and resolve them in accordance with our Appeals Policy,
  • acknowledge receipt of complaints and resolve them in accordance with our Complaints Policy,
  • listen to feedback on our customer service and qualifications and take appropriate action where necessary as part of our continuous effort to improve quality, and
  • take all reasonable steps to ensure that the full range of our services are made available to everyone in accordance with our Equal Opportunities and Diversity Policy.

Recognition and Qualifications

When we recognise a centre, we will:

  •  offer guidance and support during the recognition process and throughout the subsequent teaching of each ABMA qualification,
  • provide supporting resources for ABMA qualifications, and
  • ensure that centres have robust and effective quality assurance measures in place that provide a secure and quality teaching environment for learners aiming to minimise the risk to learners of any adverse effects on their ABMA qualification(s).

Registration, Assessment and Certification

ABMA is committed to continuously improving the way we work and improving the quality of the service that we provide to our centres and learners. We operate a rigorous procedure to ensure that qualifications are administered effectively and efficiently. We will:

  •  confirm with each centre all learners that are undertaking an ABMA assessment(s),
  • ensure that all deadlines are set at least one academic cycle, appropriate to the qualification, in advance of the said date,
  • regularly review the performance of our centres against the set deadlines, and
  • issue results and certificates following the return of assessment materials.

Data Protection

ABMA takes all reasonable steps to ensure that information about our customers is used and stored responsibly and securely and in accordance with the Data Protection Act 1998, and, as of 25th May 2018, the General Data Protection Regulation (GDPR) 2018 (or any subsequent revision or replacement). We will not sell, share or distribute information to unrelated third parties. For full details on how we collect and use data, please see our Privacy Policy.

Competition Law

ABMA takes all reasonable steps to ensure that we are not in breach of the Competition Act 1998 (or any subsequent revision or replacement) in that we are not part of a cartel, we do not have any anti-competitive agreements in place, and, should we gain substantial market power to put us in a dominant position within the market, we will not abuse this dominant position.


We appreciate any comments you may have on the above. Please send your feedback to the address below. For further information about any of our services please contact:

ABMA Education

7 Queens Square | Lyndhurst Road | Ascot | Berkshire |SL5 9FE | United Kingdom

Tel: +44 (0) 20 8733 7000




  • “Affordable fees as well as providing library facilities on the ABMA Education website creating easy access to books, articles and many other study tools.”

    Takudzwa Chakanetsa

  • “I gained valuable skills which I used in my work nearly every day and continue to use in my studies.”

    Waza Dzoole

  • “ABMA Education had an appealing and innovative setup which I found very attractive while still maintaining affordability for me and helped me to enhance my career aspirations of becoming an entrepreneur.”

    Roberta Chikafutwa

  • “With the knowledge and skills I have gained so far, I would be able to fit myself in the business world and with ABMA Education certificates, I have a guaranteed future… I am proud to be an ABMA Education leaner.”

    Ndikum Keshia

  • “My studies have been informative, educational and eye opening. I may not have finished my qualifications yet but I already experience the power that comes with knowledge.”

    Shaanice Sharrell-Ann Moffat

  • “My honest advice to anyone who is thinking of undertaking ABMA Education is not to hesitate one bit … it can also be seen as a shortcut to get your university degree.”

    Koupouli Tibi Judith